To ensure that you receive the freshest possible hemp pet products, Lolahemp strives to ship your hemp pet products same day when ordered before 11 am PST. We are open and ship Monday – Saturday.

Due to regulation, we do not ship to Nebraska, Idaho, Iowa and North Dakota. We also do not ship internationally.

6 Shipping Options

• USPS First Class Mail - Delivery in 3-5 business days from time of shipping
• USPS Priority Mail - Delivery in 1-3 business days from time of shipping
• USPS Priority Express - Delivery in 1 business day from time of shipping
• UPS Ground - Delivery in 3-5 business days from time of shipping
• FedEx 2-Day - Delivery in 2 business days from time of shipping
• FedEx Standard Overnight - Delivery in 1 business day from time of shipping
• If you cannot receive USPS to your location contact us at info@lolahemp.com and we’ll be happy to help

**The above shipping times are estimates provided by USPS. We cannot guarantee that orders are delivered within these ranges**

Returns

If you need to return an unopened hemp pet product, please send it back to PO BOX 269 Scarsdale NY 10583 with the original packing slip and we will credit your account for the cost of the product.

For opened products that you're unsatisfied with, you don't need to ship it back to us. Refer to our 90 day refund policy for more information in cases where you're unhappy with an opened product.

Refund Policy

(90-Day Money Back Guarantee) 

If you are unsatisfied with our product in the first 90 days of receiving your order, please contact us and we will issue you a refund less shipping cost. To provide feedback or request a refund you can email us at info@lolahemp.com or give us a call at 1-800-827-9881 anytime 9am - 9pm (EST) Monday - Sunday. All refunds are processed in 48 hours and will appear on your credit card statement (depending on your bank) in 3-7 business days.