Refund Policy – Lolahemp
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(800) 827-9881

Refund Policy

To ensure that you receive the freshest possible hemp pet products, LolaHemp ships your hemp pet products same day when ordered before 11 am PST. We are open and ship Monday – Saturday.


  • USPS First Class Mail – Delivery in 3-5 business days from time of shipping
  • USPS Priority Mail – Delivery in 1-3 business days from time of shipping
  • USPS Priority Express - Delivery in 1 business day from time of shipping
  • If you cannot receive USPS to your location contact us at and we’ll be happy to help


If you need to return an unopened hemp pet product, please send it back to PO BOX 269 Scarsdale NY 10583 with the original packing slip and we will credit your account for the cost of the product. 

REFUND POLICY (30-Day Money Back Guarantee) 

If you are not satisfied with our product in the first 30 days of purchase please contact us and we will issue you a refund less shipping cost. Customers do not need to return the product. To provide feedback or request a refund you can email us at or give us a call at 1-800-827-9881 anytime 9am - 9pm (EST) Monday - Sunday. All refunds are processed in 24 hours and will appear on your credit card statement (depending on your bank) in 3-5 business days.




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