FREQUENTLY
ASKED
QUESTIONS

“CBD” stands for cannabidiol, a cannabinoid in hemp. 

Cannabinoids are compounds produced by some plants and all mammals. These function within the endocannabinoid system, something we and our dogs use to maintain homeostasis.

CBD can support homeostasis in numerous ways.

[Hear It From A Vet.]

Yes, CBD and hemp are legal. 

Marijuana and THC are not federally legal. Confused? 

Here’s a simple breakdown: 

1. Hemp and marijuana are not the same plant, yet they are both forms of cannabis.

2. Hemp contains less than 0.3% THC.

3. Marijuana contains 0.3% or more THC.

4. THC produces psychoactive effects and is illegal on a federal level. 

Lolahemp products are sourced from hemp plants. 

[Learn the Laws]

No, but they’re linked.

CBD forms naturally within hemp plants just as vitamin C forms naturally within oranges.

No, CBD is not the same as marijuana. 

Marijuana is a cannabis plant containing 0.3% or more THC, whereas CBD is a natural compound found in hemp and cannabis plants.

The CBD in Lolahemp products comes from hemp plants, similar to the way a vitamin A comes from carrots.

Yes. 

CBD has shown to help pets and humans with numerous aspects of health. 

If you’re looking for examples, our reviews page is a great place to start. 

[Here’s How CBD Helps]

All Lolahemp products are rigorously lab tested at a third-party state-licensed facility to ensure safety. Nonetheless, always consult with your veterinarian before using Lolahemp products.

No. Our products are non-psychoactive and will not make your pet high.

CBD is generally considered safe for cats, although it’s important to discuss with your vet – especially if your cat is taking other medications.

[Hear It From a Vet]

Veterinarians know best. Read a vet’s perspective on CBD oil for dogs at the link below. 

[CBD Oil for Dogs - A Veterinarian’s Perspective]

Yes, all Lolahemp products are full-panel lab tested by a third-party state-licensed facility to ensure safety and potency. 

Every product comes with a scannable QR code to look up its corresponding lab test. You can also find all of our lab tests on our website.

[View All Lab Tests Here]

From real farmers. 

Our hemp is sourced from a small family-run farm in Colorado.

Yes, 100%. 

Our hemp is grown and cultivated with 100% organic practices. Our partner farm has a USDA-certified organic certificate.

Our hemp is grown in Colorado. 

Our chews are made in Oregon. 

Our products ship from California. 

Lolahemp is an open book, so drop a line with any questions. 

[Ask About Ingredients]

1. Full spectrum whole-plant hemp oil 

2. Fractionated coconut oil.

That’s all – two exceptionally-sourced, high-quality, pet-safe ingredients.

It depends on the chew. 

Every chew we make contains our full spectrum hemp oil, but different chews are designed for different purposes. 

The following ingredients perfect each chew:

Omega Hemp Chews
Active Ingredients: Omega 3 Fatty Acids (100mg), Omega 6 Fatty Acids (80mg), Omega 9 Fatty Acids (50mg), Phytocannabinoids (CBD) (3mg or 6mg)
Inactive Ingredients: Acacia Gum, Beef Liver, Brewers Dried Yeast, (Grain & Soy Free), Calcium Sulfate Dihydrate, Flaxseed Oil, Microcrystalline Cellulose, Natural Bacon Flavor, Natural Tocopherols (Natural Preservative), Organic Sweet Potato Root Powder, Pectin (Citrus), Salt, Sodium Propionate, Sorbic Acid, Sunflower Lecithin, Water.

Calming Hemp Chews
Active Ingredients: Tryptophan (50mg), Chamomile (25mg), Valerian Root (25mg), Passion flower (25mg), Phytocannabinoids (CBD) (3mg or 6mg)
Inactive Ingredients: Ascorbic Acid, Anana Puree, Brewers Yeast (Grain & Soy Free), Calcium Propionate, Chia Seed, Chickpea Flour, Coconut Oil, Glycerin, Ground Peanuts, Mixed Tocopherols, Peanut Butter, Sunflower Lecithin, Sweet Potato, Tapioca Flour.

Hip & Joint Hemp Chews
Active Ingredients: Glucosamine (250mg), MSM (125mg), Green Lipped Mussel (100mg), Phytocannabinoids (CBD) (3mg or 6mg)
Inactive Ingredients: Acacia Gum, Ascorbic Acid, Brewers Yeast (Grain & Soy Free), Calcium Propionate, Calcium Sulfate, Chicken Liver, Flax Oil, Glycerin, Liquid Smoke, K-thrive, Microcrystalline Cellulose, Mixed Tocopherols, Natural Bacon Flavoring, Pectin, Sodium Alginate, Salt, Sweet Potato, Sunflower Lecithin, Water.

7 praise-worthy ingredients:

Glycine Soja (Soybean) Oil, Beeswax, Helianthus Annuus (Sunflower) Seed Oil, Shea Butter Fruit, Tocopherol Acetate (industry standard in skin-care products), Aloe Barbadensis Leaf Juice, Full Spectrum Hemp Oil (CBD)

Our pets use Lolahemp.

We love our pets. If we met yours, we’re sure we’d love them too. 

We understand how much it means to give your pet something new and unfamiliar–particularly when there’s hope involved. You’re hoping something helps your baby. The wonderful animal that inspires your love and hope is not simply a number to us. 

We’re rigorous about testing, dosage, and the absence of herbicides or pesticides. Our lab results are available for everyone to see on our website. Our ingredients were painstakingly chosen with safety in mind.

We are here for you and your pet. We’re a small team. We’ll respond, and we’ll take care of your concerns. If we don’t know, we won’t pretend to. We’ll ask a veterinarian or suggest that you do.

Our chews contain our full spectrum hemp oil, so the products are quite similar.

Each product has unique advantages, however.

Our oils are more cost-efficient as they will last longer. They are also a good choice for dogs who are picky about their treats. For XL breeds, our oil is often recommended because it’s a more cost-effective way to deliver CBD.

Our chews are often easier to administer, as you simply give your dog a chew the same way you would a treat. While hemp oil the special ingredient, our chews have additional natural supplements to boost joint health, relaxation, skin health and more.If you’re struggling to decide, just drop us a line and we’ll help.

[Contact Us For Help]

Hot spots, rashes, chapped skin, itching, and scratching are the best applications. Our balms are best used for topical application for skin-level issues, but some owners use our topicals in combination with our ingestible oils to boost joint health.

[Learn More about Topical CBD]

If your pet is new to CBD, we recommend following our dosing guidelines.

Our team of veterinarians recommend:
-  2 drops (twice daily) for dogs under 10 lbs, 

- .25mL (twice daily) for dogs 25 lbs, 

- .5mL (twice daily) for dogs 50 lbs, 

- .75mL (twice daily) for dogs 75 lbs 

- 1mL (twice daily) for dogs 100+ lbs. 

If no benefits are experienced after 10 days, increase as needed.
Every order comes with dosing instructions. You can also reference our dosing guidelines.

[Lolahemp Dosing Guidelines]

Lolahemp oil is best administered by dropping directly into your dog's mouth, ideally inside their cheek. It’s fine to drop our oil onto meals if delivering directly to your dog’s mouth is not possible.

Certainly! Many owners support their healthy pets by adding CBD to their daily routines.

Mixing CBD with prescription medications has been shown to cause lethargy, drowsiness, upset stomach, and diarrhea in some pets. For more information or specific questions email us at info@lolahemp.com or call us at 800-827-9881. Always consult your veterinarian before starting your pet on hemp products including Lolahemp.

If your pet doesn’t enjoy Lolahemp oils or chews, here are a couple options to try: 

Oils: Drop the oil onto your pet’s favorite treat. This usually does the trick

Chews: Break chews up into small pieces and blend into your pet’s food or treats.

It depends on what you’re using it for. Some pets experience benefits within 3-4 days, while others need 2-3 weeks of consistent daily use. Every pet will have a unique response.

Our hemp balms are best suited for topical application.

Up to 2 years if stored correctly.

Store Lolahemp oil out of direct sunlight and away from extreme heat.

Up to 2 years. Every batch of chews comes with an expiration date.

Refrigerating is not necessary but it can preserve the lifetime of the oil.

Store our oil in a room-temperature location out of direct sunlight. A medicine cabinet or pantry is perfect. For prolonged shelf life (over 1 year), store in a paper bag inside your fridge.

Shipping Boxes: Recycle just as you would paper and cardboard.

Chew Bags: You can place these in the trash, as they are not recyclable. 

Oil Bottles: Pop the top and remove the dropper. The dropper and bottle can be recycled with glass and the twist-top can go into the trash. Balms: You can place the balm containers into your normal plastic recycling bins.

USPS First Class Mail (estimated 2-5 days) 

USPS Priority Mail (estimated 2-3 days), 

USPS Priority Express (1-2 days), 

Fedex 2-Day (2 days)

Fedex Overnight (next day)*Carriers ship on business days: excludes weekends and holidays

We strive to ship out orders in 1 business day, but arrival times depend on the shipping method you select. Expect packages anywhere from 1 to 5 business days, depending on shipping method.

Note: carries can be unreliable at times so please be patient!

Send us an email or give us a call.

Note: Oftentimes, tracking information will show a package as delivered but it hasn’t actually been delivered. Please allow up to 24 hours after the tracking shows as delivered. The package may still be on the truck and should arrive the next day.

[Let’s Check]

Not yet, but we are looking to roll-out to local retail shops. If you have ideas, email us at info@lolahemp.com

Due to state regulation we cannot ship to Iowa, Idaho, Nebraska or North Dakota.

Due to regulation we cannot ship outside of the United States.

If you’d like to cancel an order, let us know ASAP. If it hasn’t shipped, we will cancel and refund right away.

If it has shipped, please send it back to PO BOX 269 Scarsdale NY 10583 with the original packing slip. We’ll make sure you get a full refund.

All refunds are processed in 48 hours and will appear on your credit card statement (depending on your bank) in 3-7 business days.

[Contact Us]

Lola’s Risk-Free Guarantee: If you’re not happy within the first 60 days, we’ll give you your money back.

Simply contact us, and we’ll handle it right away. All refunds are processed in 48 hours and will appear on your credit card statement (depending on your bank) in 3-7 business days.

[Contact Us]

If you’d like to try something different, drop us a line and let us know. We’ll get an exchange sorted out quickly. The quickest way is to call, although we’ll get to your email within 24 to 48 hours.

[Let’s Exchange]

If you need to return an unopened Lolahemp product, please send it back to PO BOX 269 Scarsdale NY 10583 with the original packing slip and we will credit your account for the cost.

All refunds are processed in 48 hours and will appear on your credit card statement (depending on your bank) in 3-7 business days.

Register for an account by clicking here.

You can log in to your account by clicking here. 

There’s also a ‘sign in’ link in the top left of our homepage.

[We’re Here to Help]

You can manage your subscription by logging in here.

Note: just because you have a subscription does not mean you have a login setup.
Set up a login by clicking here. You will be able to manage your subscription once logged in.

Too much hassle? Just email or call. 

[Contact Us]

You can cancel your subscription at any time by logging into your account and canceling your subscription.

You can also cancel at anytime by emailing us at info@lolahemp.com or calling us at 800-827-9881. We’ll respond to confirm your cancellation.

[Contact Us]

Yes you can revise your shipments or payment at anytime by logging into your account.

You can also revise your shipment or payment by by emailing us at info@lolahemp.com or calling us at 800-827-9881.

[Contact Us]

Click here to view an account management video guide as well as a video guide to subscriber benefits