Refund policy

If you are not satisfied with our product within the first 90 days of purchase, please contact us, and we will issue a refund for the product(s) purchased, less shipping costs. Customers are not required to return the product, though we may kindly ask you to do so in order to donate or share within our community.

Please note that refunds apply to one product per order. If multiple products are purchased, refunds will be issued for only one item, unless the situation warrants special consideration. For example, if you’ve ordered multiple oils, we will only refund one. However, if you have purchased products like chews, and your dog requires more than one bag to see results, we understand and will work with you on a case-by-case basis.

To provide feedback or request a refund you can email us at info@lolahemp.com or give us a call at 1-800-827-9881 anytime 9am - 9pm (EST) Monday - Sunday. All refunds are processed in 72 hours and will appear on your credit card statement (depending on your bank) in 3-5 business days.